January 25, 2017
Have you ever taken the wrong exit on the interstate, and suddenly realized that you were on the wrong side of town? Well, that is a pretty fair way to describe my first month at Family Dollar.
As many of you know I was fired from CVS back in early December, and while I did manage to enjoy some time off from both work and university I was also getting a bit stir crazy.
My former store manager Ruth’s husband Robert had been trying to get me to come work for him for quite some time. So after my termination with CVS, I went ahead and accepted his offer to become his assistant store manager while declining a couple of other standing offers with other companies.
Okay so a few things to note:
I had never been to his store nor did I really even know where it was. Turned out to be a twenty-five minute drive with no traffic.
I had absolutely no knowledge of Family Dollar, I more or less just assumed that retail is retail, and really the only differences would be subtle.
I also had no knowledge of Robert’s labor hours or staffing.
One could say that I essential went in blind. I had initially planned on starting during the first week of January, and meeting up with Robert at the store prior that way I could get a feel for the staff, store, and the district.
Well so much for plans, because on the morning December 29th I get a message from Robert telling me he is short for the evening shift and that I should come in and my first day would be moved forward.
I later learned that my drug test had just come in that morning so the timing was great for the store. My first night there essentially all I did was a quick five minute rundown of the register functions and then worked as a cashier the rest of the eight and a half hour shift.
Let me show you what I first saw upon entering the store, absolute filth! I cannot blame his management or his team. He is running the store on a skeleton crew and yet he has one of the most profitable locations in the district.
This is how I learned what the true bad side of town really is. For example, my store is on Martin Luther King Jr Blvd. I don’t know about every city but usually, when you turn onto Marting Luther Kink Jr Blvd you lock your doors and hide your wife.
This is a monumental shift in my life. I have grown up in a middle-class family in a really sought out neighborhood, I have never really experienced such disparity in my life.
That first night I admitted to Robert that I needed to go home and bleach my nose just to get the smell of Marijuana out of my nostrils. The next morning I had to immediately do laundry as my entire room smelled of marijuana just from the clothes I had worn to work the night prior.
The second day I worked was similar to the first, however, I learned how to unload a DC truck delivery essentially by hand. No fancy pallets, or pre-packaged totes for Family Dollar. Just good old boxes of merchandise. Any given week we will receive eight hundred to twelve hundred separate boxes of merchandise. We do have a couple of items that come in on totes, but that is in addition to everything that comes in as boxes or crates.
Overall a few key experiences since my first day at Family Dollar are as follows:
Found a bag of weed out in the parking lot.
Yelled at for not accepting food stamps as payment for cigarettes.
Had a stray dog come into the store and take a dump on our floor.
Had a customer tell me that she wish tax was “not invented” because she had to pay tax on her $2.00 shirt that food stamps would not cover. (I don’t think she understands how her food stamp card is paid for)
McDonalds next door to us had their windows shot out and a man went in and robbed them at gunpoint just ten minutes after I left the store
Another Robbery at McDonald’s just two days later, again at gunpoint.
Found half a box of Hot Pockets. (Customer shoplifted the other half)
Had a “gangsta” drop his gun in the middle of the store. (refuse to tell my family about this one)
The Department of Corrections brought a few juvenal inmates to the store for “good behavior”
Fifteen-minute “break” regardless of your shift. (although you are often interrupted because your cashier needs approval)
Found a few roaches in the backroom.
Had a prostitute offer to do me a “favor” on my lunch break if I do her a favor and pay for the cigarettes she was unable to pay for.
Had a guy ask if he can buy dog food on food stamps. ( I should really set up a separate series just to talk about what people try to buy with their food stamps)
All of this seriously has me questioning what I am even doing there, while I appreciate the job, I cannot help but question if working for Family Dollar is a good fit for me. The benefits are minimal, and mind you they do not even offer their employees a discount!
Another reason I doubt Family Dollar is the fact that I have never worked for a company that so openly expects employee theft! The cashier have to have a managers approval for even basic things like refunds, prepaid cards, or VOIDS! This is immensely frustrating when you are on break. At first, I tried to get around this by going out to my car while on break, and they would come out and get me. So now I have taken to driving down the road just to get a few minutes by myself.
As someone who has experienced as much retail and customer service as I have, I have never seen such a backward company. Again this has nothing to do with our store manager, but with the company as a whole. We could take actual lunches if we had a proper amount of labor.
Something that I think is unheard of is the fact that the stores safe is literally in plain view of all customers. While it is located behind the counter, so are certain high-theft products and customers regularly go behind the counter to get said items. I simply cannot fathom why the safe was positioned where customers have access and can see instead of a more secure area such as the office, or backroom.
The reasons I chose to work with Robert instead of taking more favorable positions elsewhere is because I know the family and the experience as a whole is eye opening. I knew that writing about a dollar store would seem more interesting than an Office Depot or a Fed Ex.
I am not one to quit a challenge, and working at Family Dollar definitely, falls within that criteria. So, for the time being, I will stick with it. Maybe the experience will get better, maybe not, but one thing is certain; the content I generate working at Family Dollar will be on a whole new level compared to what I was able to generate while working for CVS.
Until next time, with much love,
Welcome back everyone! Hope that the holidays went well and that 2017 will be a less painful retail year. Today I want to talk a bit about coupons. Specifically, this story is going to be of more interest to CVS coupon shoppers.
When I worked for CVS I was known from a few select customers as being a “Coupon Nazi”. In retrospect, I can see why I was called that, but I wanted to address CVS’s actual coupon policy as well as what happens behind the scenes. While the policy shown today is directly from the company, there were also select policies that each region and the districts can choose to apply.
I will be separating the story into four main parts today. One thing to note is that this policy is still current and effective as of December 2016 despite a few references to tobacco in the policy. The CVS Coupon policy has not been updated since 2014. Feel free to share this story, or the photos to any social media platform. All of the pages of the policy are at the bottom in order without any highlighting. I recommend printing them out and taking them with you when you coupon at CVS.
Part 1: CVS Official Coupon Policy
Part 2: District or Regional Policies
Part 3: How District and Regional Policies Impacted Service and Employees
Part 4: My Tips for All CVS Coupon Shoppers
Part 1: CVS Official Coupon Policy
So the main takeaways from the first page of the CVS Coupon policy are below highlighted in the image as well as outlined in the text below the image.
CVS/Pharmacy does not accept expired coupons.
This is because even if they are expired by a day when sent the to be reimbursed they have access to see when the coupon was scanned. If the coupon was expired then the store is not reimbursed, thus the store takes the loss.
Coupons cannot be exchanged for cash or gift cards.
This one tripped up a ton of customers in our district for a very simple reason.If a customer came in and purchased something for $100 then used a $20 coupon the most the customer could return the item for was now $80. Since CVS does not have a way to do “exchanges” this meant that even if you were coming in to get the same item, you would not be allowed to reuse the value of that coupon. This caused a ton of customer service and would result in complaints. Despite the the policy is firm.
CVS/Pharmacy only accepts ExtraBucks Rewards applicable to the ExtraCare card offered at the time of purchase.
This should be pretty self-explanatory, but it means that if you are one of those shoppers that have multiple cards we cannot use coupons from one card if you are using another ExtraCare card. All CVS coupons will tell you the last four numbers of the card at the bottom of the receipt. Check that all your coupons match with the last four numbers of the card you are using before you go to make your purchase. Once we have everything scanned, chances are we will not go back and start over. Especially if there is a line or you are being demanding. I know it seems harsh but for a more in-depth explanation read section three.
Manufacture & Store coupons may be subject to tax.
There was no real rhyme or reason to the taxes when you used coupons in our district. Just be ready to pay tax on all the merchandise before the coupons are factored in.
Any coupon not covered in these guidelines may be accepted at the discretion of CVS Management.
The best way to go about this is to not immediately demand a manager, be polite and ask if you can get a manager to verify the coupon. However, from personal experience, I can tell you that there is usually only about a 50% chance of your coupon being valid. Another thing to note is to not abuse this. If you are always in and even if you are polite if you are the type of customer who constantly demands a manager to verify a coupon, eventually your success rate will plummet.
The first page of the CVS Coupon Policy is the most critical page; this is usually the stuff you find online or the information most cashiers will know off the top of their head. Some other key things to note about the policy is under the Sale Items category towards the bottom of the page. If you are a couponer then this part of the policy is essential for you.
CVS/Pharmacy will accept manufacturer coupons for an item that is on sale.
CVS/Pharmacy will not accept percent off coupons for any item that is currently on sale.
If the value of the coupon is more than the price of the item, the coupon will be changed to fit the value of the item. (essentially, in short, this means no overages)
On the next page of the CVS coupon policy, we see a few different categories. First, we see Multiple Coupons, which goes on to explain how a customer can use multiple coupons on the same item. In short this policy really only states a few things.
You can use one Store coupon and one Manufacture coupon per item.
The exception to this would be using a store coupon for $2.00 off and a manufacturer coupon for $1.00 off while also using a 20% off coupon for the total. The only requirements for this are that the item is not on sale. (Even if an item is on sale for “buy one get one free” or “buy one get one 50% off” and you only buy one the item is still considered on sale and thus a percent off coupon would not be able to be applied)
CVS will accept multiple identical coupons for identical items.
However, if there is no limit assigned CVS management has the right to set one on your purchase to ensure sufficient stock for other customers.
CVS Employees can (and will) scan the coupons in any order they want.
The end result is the same and really comes down to preference. I liked having all the coupons at the end while other employees wanted the coupons for every item to be with the items. Just ask the cashier before they start how they prefer to take coupons.
The middle of the page then goes on to explain the policy regarding Buy One Get one Free Coupon. The only really confusing part of this policy is that even if you use a CVS coupon to get one free, and a manufacturer coupon to get the other one free you are still going to pay tax on both of them.
The last part of the policy that is important to customers is the Internet/Print at Home Coupon section at the bottom of page two.
This just states that CVS accepts coupons printed from online sources such as coupons.com The big thing to realize is that CVS will not accept any reproductions. Every cashier is trained and drilled on how to recognize fraudulent or reproduced online coupons. One thing to realize with online coupons is that you cannot scan them and print out more. This is actually a form of fraud. When a customer does this it comes back on the person who checked them out. Below is an example of fraudulent coupons. All of the unique codes match, and in most CVS stores not only would you be unable to get the product but we would have to take them away and call the police. All CVS employees are trained to look for this unique number, and if a coupon does not have a verification code likelihood is it will not be accepted even if printed from a legitimate source.
Part Two: District or Regional policies
Now that the official company-wide CVS policy is out of the way I should mention all the little “unofficial” policies I experienced while working for the company. These “policies” all came from our district manager or our regional loss prevention manager.
If an employee suspects a customer’s coupons to be fraudulent then you were required to use your smartphone to go to http://www.couponsinc.com and enter the VERI-FI code found on the coupon.
This code would allow us to see when the coupon was printed, the item the coupon was supposed to be for, as well as if the coupon had already been redeemed elsewhere. (meaning it was a duplicate)
If a customer had duplicate coupons (meaning the unique identification numbers were the same) we would have to confiscate them, as well as take a copy of the CCTV footage of the individual and spread it to all the other stores in the area via an app called GroupMe. They would also be heavily scrutinized long after their initial visit not just at CVS but other stores that participated in the app.
Not really policy, but just to show you how bad it got. We had a few customers who would come in and clear out the store with coupons. They would do this by having multiple ExtraCare cards (this was before we would refuse to use more card than the number of people present) Our Loss prevention manager got so fed up with them coming into our stores that she actually started creating fake Facebook accounts to join the coupon groups in the area. She would also look on craigslist for their post where they would sell their hoards out of their garages. She ended up reporting three different women to the city for having not only an unpermitted garage sale but also for running a business without a license. The loss prevention manager is still with the company.
We were told to make it especially difficult for certain customers to use coupons. If their coupons were slightly damaged (meaning maybe a tiny bit of the corner was cut but still scanned) we would have to refuse to use them.
When a customer uses a fraudulent coupon and you check them out it would come back on you. This would result in either a coaching, write-up or termination depending on the frequency.
Part 3: How District and Regional Policies Impacted Service and Employees.
The district and regional policies would always vary from week to week. One week it could be cannon to the company policy, while other weeks it could be the strictest policy I have in my years of retail. This impacted our customers as well as employees. Because of the frequent changes many employees would not be notified and would get wrote up for something had no idea about. A in our area were even fired!
Unfortunately, the customers did not have it any easier because of the frequent changes. Often times a customer would plan their shopping trip around a few sales and coupons to only find out that the policy had changed since their last visit. We lost out in sales, handled numerous complaints, and generally, we all were quite unhappy with the lack of consistency. Often times we would get customers who would simply go to another CVS because that store had not adapted to the current week’s policy.
Part 4: My Tips for All CVS Coupon Shoppers
The reason I am writing this and providing the actual current CVS coupon policy is not to be vindictive or hurt the company, my only intentions to actually help the customers. Although I wrongfully terminated from the company by a few individuals I do not hold ill feelings towards the company as a whole. I enjoy many of the customers and in a way miss many of my regulars. That is why I also want to give you a few tips on how to have the best possible experience in CVS stores when couponing.
Keep in mind that individual stores may vary, and some employees even those in management positions may not be fully or familiar with the official CVS policy.
Print out the complete policy found at the very bottom of this page and take it with you when you shop. Having the official policy will prove beneficial when you have an argumentive employee or manager. If an employee it is fake tell them they can print it out via logging into Radar(F5) Store Resources Coupons This will take them on their company provided computers to the same policy.
Be polite but firm. I cannot stress this more. Always be polite, but at the same time do not easily back down. If you are with a cashier then politely escalate to a manager. If the manager still refuses to cooperate then ask them to void the transaction and step aside from the registers and call the company corporate relations phone number 1-800-746-7287 (1-800-SHOP-CVS)
The important thing with this is to be polite and do it while in the store. This shows that you are serious. The only thing they really cannot help you with is if you are trying to add coupons after the transaction is already totaled.
Inform the cashier when you come in that you will be using coupons ahead of time. This may not be but can help prevent frustration when you go to check out. This also allows the cashier the opportunity to call for an additional cashier as soon as you come to the line. This is more or less a sign or equal respect and is often seen as a polite courtesy to the employees and other customers.
You will really be surprised by the jump in customer service if as you come in you greet the employee back in a smile and “thank you” after they welcome you to the store. I have experienced this myself, as well as seeing it at other CVS stores. This shows the employee that you are listening and appreciate their effort. Far too often when we greet a customer they just pretend that they did not hear us and keep walking.
Interact and have fun with the employees! We love many of our customers and sometimes having a quick conversation about anything is what makes our days! We work with people all day, and yet sometimes we can still get lonely. So talk with us, strike up a help us get through the day!
Happy 2017 Everyone! I appreciate all of your support and really hope that this guide helped you out. Feel free to share this guide to any of your friends or family that are currently or wanting to start couponing at CVS! As always thanks for reading and have a great week!
CVS Corporate Relations Phone Number: 1-800-746-7287
CVS Online Version of Policy: Click Here
Here is the full policy in correct order minus the cashier instructions. I had to omit those pages as they are company confidential information.
Welcome back, everyone. First off I just want to thank every single person who follows this blog. Your support has been outstanding and means more to me than you could ever imagine.
If you have not already read last week’s story about me being under investigation then I strongly urge you to click the link below and give it a read! Everything that follows comes directly from that investigation.
Now let’s get on to what you all came for! I was officially fired from CVS at 8:19 AM on Dec 09th. Yeah, so that sucks . . . Well, to be honest, it really doesn’t suck in fact quite the opposite. I am now comfortably enjoying my time off. Hell, I am even planning on spending the holidays here at home with my family where one should be during this time of year. I am no longer stressing about all the simple bullshit that the incompetent manager couldn’t seem to get done in the days before my arrival.
I am also really enjoying getting calls from now former coworkers asking me how to do tasks as simple as printing out an invoice! I am going to be a vindictive little asshole for the next couple of weeks, but let’s go ahead and talk about how I was actually fired.
I talked in depth about the termination on this week’s episode of the Retail Rant. Follow @The_Retail_Rant on Twitter and be sure to listen to his weekly podcast If you have not listened to the podcast the link is below.
Link to The_Retail_Rant Podcast with me, Rex!
Also, check out dickatyourdoor.com and use the promo code COUCH
So if you read last week’s story then you already know that I was under investigation from the company.This was because an “anonymous” tip was called in regarding a raincheck I had used at another location, as well as the fact that I have been requesting rainchecks since my employment. Well, their “investigation” was thwarted when I unveiled the fact that their accusations of me signing my own name on a raincheck were false when I showed them that the name on the raincheck was clearly not mine, but instead, the signed name was that of a coworkers.
This was my downfall. The simple reasoning is because I had embarrassed the regional loss prevention manager in front of the man she was training. So talk about a way to get on someone’s shit list pretty damn fast.
After that, they moved onto to the fact that I had rainchecks and that I was stockpiling them like a doomsday prepper stockpiles canned corn and ammunition. I did this because they do not expire and are a great way to keep costs down well into the future. Call me smart, or a greedy asshole, either way here in a few years I am still getting my milk for $1.99 and my soda for $2.00 a 12-pack
Well, neither of these things could officially get me fired. I had not broken any company policy, or law for that matter and made that very clear during our three and a half hour long interrogation, err I mean meeting.
After I the meeting had concluded they immediately began going back looking at every transaction I had made, or sold since my employment. They had to go back months to finally find something they could can me over. What do ya know it was a fucking raincheck. How befitting!
So months ago (September I believe) a sale in the paper allowed someone to buy store brand teeth whitening kits for $6.29 and get $10 back) essentially you would get “paid” to buy the item and try it out. Since we were out at our store I had a cashier write me up a raincheck.
Apparently, the sale in the newspaper was incorrect and not supposed to include that item. A coworker said that he had told me a few days after I got the raincheck. I really don’t remember but I agreed that it was possible he told me.
Two months go by, and I go to another store (one that is closer to my home) and used that raincheck. Since it was a mistake in the sales ad, and I had maybe been told I was fired. Seriously two fucking months go by. How in the hell am I supposed to know that I was not supposed to use that one!
Now when my district manager came to the store on the 9th to fire me and inform me of all of this I still proclaimed innocence. I had officially done nothing wrong. I had not broken any policies or laws, and therefore according to their own policy I could not be fired or even written up. Well, the pudgy little bastard informed me otherwise.
He proceeded to pull out a couple of documents and on PAGE 25 of the employee code of conduct the following is said:
If there is no written CVS Health Policy specifically addressing a type of behavior or situation, you are always expected to act in a way that is consistent with the company’s Code of Conduct, including its Purpose, Strategy, and Values which represent the guiding principles of CVS health.
Hot Damn I kind of feel proud of myself. The fucker actually had to dig through the book and go all the way to page 25 to find something to fire me for!
Officially I was fired for a “lack of integrity” which according to the company is “delivering on our promises; doing what we say and what is right” You know if I really wanted to be a salty asshole I could easily fight that the cause of termination is too vague and open to interpretation. However, I am really not that concerned. This is because the publicity stemming from my termination is more than enough revenge for one job. Not only that but the fact that tasks are not getting completed, and customers are upset over my firing is more than making me jolly this December.
I also want to show you all that the company official policy about rainchecks states nothing against what I had done. So below is the company’s official operation manual for rainchecks, Enjoy!
Okay so now that I am no longer with the company I feel that it is time to do something that is very long overdue. Many of you have been asking what I look like, and if I am ever planning on doing a face reveal. Well, I originally had wanted to do a face reveal once the new youtube channel goes live, but that is getting delayed a bit as I am still trying to pick out equipment and learn the basics of video editing. So enjoy the photo of me below. Yes, that actually me.
On a more positive note, I have already found another job. I had previously been contacted by a few other companies recruiting offices, and today I made a decision. I will be taking a significant pay raise as well as better benefits and a more glamorous job title. I will still be enjoying the holidays off and will go back to work in early to mid-January. Thank you all for your support and as always, keep sharing the retail stories.
*********************************************************************** Due the the attention of the story, all media inquiries should be forwarded to email@example.com in the subject line please state “Media Inquiry” along with the company you are from
Welcome back everyone, Rex here and let me start out by stating that I am “under investigation” from CVS. Much easier to say than I originally thought. You see I have spent the last week trying to figure out how in the hell I was going to explain all of this without going into a blind rage and throwing my keyboard across the room or just rage quitting at work.
As many of you know, I am a shift manager for CVS. I like to think that I do my job well, and thankfully I have customer service scores to back up that claim along with a perfect attendance record. I have been with the company for over a year now, and honestly, everything has been great up until a few months ago.
We switched management and the transitionary period has not gone as smoothly as one would hope. In fact, one could even say that it has been a fucking nightmare. Nothing directly against the new management, but I believe the process was rushed which has caused tension within the entire district as many other stores were affected as well.
However, that not exactly what I am bitching about today. For anyone that has for whatever reason never shopped at CVS let me fill you in on a very important little-known fact. If we are out of stock on anything that is on sale you can request a raincheck. Sure technically an employee is supposed to offer you a substitution first, but we more often than not we cannot refuse to issue a raincheck Not only can you request a raincheck, but they NEVER expire. The only policy that we as store level employees have to worry about when writing rainchecks is to make sure we follow any applicable limits often detailed in the weekly newspaper insert.
That said I was working last Friday when I noticed that our Regional Loss Prevention manager along with someone I did not recognize came into the store shortly after I arrived. I was the manager on duty so I greeted them and let them into the office thinking that this visit was just like any other unexpected audit, or something else equally uneventful. About ten minutes later I noticed that our new store manager whom I will name Amber was in the store. She was scheduled to have the day off, and it is very unusual for her to be in the store on her day off without at least calling first.
Well, Amber approaches me and tell me that The Loss Prevention manager had called her and told her she had ten minutes to get to the store and that they wanted to talk with me. At this point, I am freaking the fuck out because I just know that they discovered the website. In my mind, that was the only thing it could have been. So I went ahead and made my way to the office just knowing they had discovered I was behind RetailAnonymous
As I approached the door and used my office key to enter my heart started beating out of my chest. I entered and Hellen the loss prevention manager (not her real name) and Ken a store manager in another district( also not his real name) were sitting on one side of the office, with an empty piece of junk plastic chair reminiscent of the kind of chairs you’d find in school sat on the other side of the office. I immediately know that this is something big and likely my last day.
Hellen immediately asks me if I know why I was having this meeting and in my mind, I am thinking “RETAILANONYMOUS… THE WEBSITE…HOW DID THEY FIND OUT I WAS THE OWNER????” However, I keep it cool and chose to play dumb. I answered that I figured it was over some fraudulent coupons that slipped through a cashier recently while I was the manager on duty. Both Ken and Hellen seemed to laugh at my answer and assured me that coupons were not the problem, but in fact, that they needed to speak to me over something much more serious.
Again in my mind, I am thinking about the website, at this point, it is fairly well known in our region, and I have tons of fellow CVS employees that follow and message me daily. We had even talked about it previously on a conference call in which they told us to be on the lookout for anyone that mentions the website. I ended up playing dumb for a few more minutes because the website was the only thing that would call for a meeting. (Even though I have the company provided disclaimer on the site) I had prepared myself for the fallout since the conception of the website and had been careful upon setting up RetailAnonymous. I knew eventually though I would slip up, but thankfully this was not the case.
Finally, Ken speaks up and says enough is enough and that this was my last chance to “fess up”. I tell him I have no idea what they are wanting from me, and that I have a lot of work to get back to. Hellen stops me and says “RAINCHECKS” I am thinking okay… rainchecks what the hell about them? She then pulls out a folder of which hid a raincheck that I claimed at another store two months prior for an oral care item that gave cash back in the form of ExtraBucks I am thinking at this point what is wrong? She immediately began about how I was “caught” and then proceeded to tell me what I already knew, I had used the raincheck at another store which is closer to my home, and when they wouldn’t honor giving back the extra bucks I returned the product so that I could redeem it at my store another day.
At this point, I am really confused about the whole thing. All I have been shown is a very quick glance at this raincheck, and then she begins to tell me how the signatures on the raincheck where the cashier sign, and on my refund slip match. I know this is impossible because I had never and will never write my own rainchecks as that is immediate termination. Despite how much I truly despise the company I still am loyal and would never want to be canned. Especially not to save a few dollars. She hands it back over to me and tells me to take a closer look at it. Once I do I start laughing my ass off! This clearly pisses them off.
The associate who wrote and signed the raincheck was someone who worked in the same store that I do and has a name starting with the same letter. She tells me “See the J’s match” I am laughing so hard at this point they both are clearly pissed off as well as confused. I then finally speak up and say “yeah the J’s are similar but did you even read the whole name”? Both Ken and Hellen look at me with confusion as I tell them, “ Read the whole signature, that is not even my name!” Clearly, they’re embarrassed as I had just made it blatantly obvious that they lack the skill to do an even basic job, but instead of letting their mistake be the end of everything they decided to push the matter further.
Next, they started questioning me about some “suspicious transactions” I had made over the course of my entire employments. Seriously going back over a year! I explained to them yeah, I bought 10 bags of adult diapers back a few months ago. I was collecting donations. Yes, I had bought bulk amounts of tissues, and again they were for donations. Everyone in my district generally knows me in that regard. I am often asking coworkers to print a coupon or two online that way I can buy products to donate to a few different local charities. My family has always been active in the community, and that rubbed off on me even into adulthood.
I am then told that I was seen with a stack of rainchecks at the store I had gone to in order to buy the oral care item and that I had multiple tips called into our employee theft hotline because of the rainchecks. I had nothing to hide, so I told them that I do in fact own a large collection of rainchecks (100+) that I have gained over the course of my employment. This gets them going like fireworks on fourth of July. I am sure that by this point Ken had a rent a cop boner raging in his pants because they thought they had me “caught” me like some burglar in the night. They were obviously excited over the fact that I had admitted to having rainchecks, and thus began the questioning.
I ended up answering everything they had, and toward the end, they ask me why I have so many rainchecks. I tell them that because rainchecks never expire I can keep them for as long as I wash and in five or ten years when soda is ten dollars a pack or milk is $8.00 a gallon, that I will still be able to receive my items at much lower prices. I told them that because I spend money here just as any other customer I had the option of taking rainchecks instead of substitutions. I told them I love working at the store because I get to see what we are out of and get my rainchecks on a weekly basis.
This really pisses them off and they start their hour long discussion about how what I was doing was wrong because In the future when I claimed them I would be creating a loss for the company. They lecture me like a child being scolded for sneaking a cookie before bedtime. I am told that as an employee I am “held to a higher standard” than ordinary customers and that my job is to protect the company from loss. After being scolded and belittled for close to an hour I am getting pretty pissed off because they have yet to tell me what policies I have violated.
I ask them for a copy of any policies I have allegedly broken, or violated, as well as any accompanying laws. Obviously, they could not produce any, as I had not broken any official or unofficial CVS policies nor state or federal laws. They again go on about how my job was to protect the company. I am furious at this point because they have already wasted an hour and a half of my time. Keep in mind that this is the holidays, and every minute counts. Hellen and Keith once again start down the same path, so I interject myself before we spend another hour on this, and state that my job is to provide the best possible customer service and that my record was exemplary. I had over 100+ positive surveys and less than 5 negative ones since my employment. I also had perfect attendance and a glowing annual evaluation. I also reminded them that I often go well above and beyond, by helping other stores, as well as going outside my job description to keep our store running. I am getting paid to be a shift, while I do the job of an operations manager.
I once again informed them that I had not broken any policies or laws, to which they completely ignored for a few minutes prior to admitting that I had in fact not violated any CVS policies. Finally, Ken talks up and says that I’m in the “gray zone” and that while there are no policies about what I was doing that I had been abusing the privilege of rainchecks. Not to mention that I was “taking advantage” of my position with the store to benefit my own financial gain. Hellen then proceeded to ask me to guess how many rainchecks she had received over her 20+ years with the company. Knowing that she would not have asked me to answer unless it was obvious I state “let me guess none” She tells me with this dumbass grin on her face that I was right, and then asks if I know why.
I think my answer clearly showed how done I was with this witch-hunt, but I loved every second of it. I told her “I guess because you love paying full price for shit that we clearly overcharge customers on, and that you’re just not that that bright a bulb.” This was the epitome of my employment at CVS everything that had built up over the last year from horrible customers to conflicting policies and lack of communication between management levels all came out in one perfectly described sentence.
At this point over two and, a half hours had passed. They are furious, as am I. They had wasted precious time over a raincheck that was not my signature and then tried to go after me for something that broke no laws or policies. They both begin demanding that I stop requesting rainchecks and promise not to do it again. Essentially I told them to shove it where the sun don’t shine,I told them right out that that I would continue because I had every right to get rainchecks just as any other paying customer. The only difference was the amount of tie I spent in the store and thus the opportunities I had to request them
Hellen then tried to tell me again that I am held to a “higher standard” than customers, and I replied with, “you are absolutely right, that is why I followed all policies and had a cashier verify we were out of stock and then write them for me.” Of course, my chunky dimpled ass had the biggest grin on my face while stating that. Hellen then goes to tell me that I am not the same as a customer because we are given a “discount card” I asked her if she meant the piece of plastic junk that is unusable when items are on already sale? Even items that are on sale for buy one get one 50% off are not eligible to receive discounts on when only purchasing one!
I say this because as many of you know our discount card does not work on merchandise which is on sale, and I am totally fine with that.Truth be told I would feel kind of bad if we were allowed to double dip and use our discount on sale items What sucks about the CVS discount card is often their “sale” price is much worse than what we would actually get if we were able to use our discount card! Not to mention that at any given time we will have anywhere from 18-24 thousand items on sale in our stores. For those that work or have worked at CVS, many find out that the “discount card” is often useless, and we often pay the same price as everyone else.
In the end, I tell them both that I need to know how this is ending. If this is a write-up or termination. Either of which I truly did not care about. I told them that CVS is a job for me, not a career that I am a student for a reason. I told them that I am choosing to better my life with an education that way I was not stuck in a place like this for 20+ years like Hellen. I also explained that I had never called in, been late, or been in trouble prior to them showing up. I told them that at this point that I did not care what happened and that I was pissed that they would even try to make a big deal over something that was within my rights as an employee. Not to mention that if they had actually done their job in the first place and properly compared the signatures that my time as well as theirs would not have been wasted.
I am told that I am still under “formal investigation”, and that they will be going back through all of my transactions since my employment. I am also told that I will not hear anything until the next week (Currently this week). I leave and go back to work and finish the rest of the day pissed off about the whole thing. Three and a half hours were gone because they cannot do their fucking jobs, and when called out want to start a witch-hunt
Many of you that have read this far are probably wondering why in the holy fuck I would publish this, as even with the names changed it is pretty self-evident to our managers as to who I am. Well, the answers are the same that I gave Helen and Ken. I had been a wonderful employee, had the 3’rd best customer service scores in the entire region, and I have always come in on days off when needed. I have other methods of income, and great references for my resume should I decide (or forced into) going elsewhere.
So Hellen, if you are reading this and I know you are; learn to do your fucking job, and stop harassing employees that have perfect records. If you want a fight you will get one. As I sure as hell am not going down without one. I’ve sweat blood for this company as well as this store and will no longer sit back and do nothing. I have done nothing wrong, and you are simply trying to fuck me over because I embarrassed you. If you want to fight dirty, then I shall reciprocate the favor.
November 16, 2016
***NOTE: The Following Stories are submissions and have been posted on Reddit previously. All credit goes to the content creators on the following Reddit link: https://www.reddit.com/r/AskReddit/comments/e5dt1/retail_horror_stories_whos_got_good_ones/
I worked as a cashier/photo-tech exclusively during my tenure at this oh-so-wonderful store. If you wanted film developed you had the option for one hour service or send out service with kodak. The kodak service has next to nothing to do with us. We put the film canister in a bag with the customer’s info and order info on it and then mail the bag to kodak. A few days later we get the photos back from them and make the sale. A woman came in on my shift asking for her sent out photos. I get three bags for her and ring everything up. She tells me, “oh no, i’m supposed to have four rolls and what the hell this bag doesn’t have any photos in it just this piece of film canister” According to her this is all my fault, these photos are irreplaceable because they’re from her daughter’s baby shower and she was the only one with a camera and she was getting me fired for this shit. Well I don’t know what the fuck happened on the kodak side of things but all I do is seal a bag so fuck off you can deal with my manager. My manager apologizes and gives her all the film for free. Fair enough.
Let me preface this one by saying that I only ever worked the closing shift, I did not know how to start up anything. CVS closed at 10pm when I worked there. The photo dept closed at 9pm. At 9pm I promptly shut off everything, including the self-serve photo machine as long as there isn’t a line. Some guy came in at 9:30 asking to use the self serve machine. I kindly explain to him that the photo dept closes at 9 but he can come back as soon as we open in the morning to use it. He instantly escalates to yelling at me. I reassure him that this is store policy and I can’t do anything for him. As far as I know the machine takes 30 minutes to start up so he can’t even use it before we close. My manager came up to deal with that man and has me wait in the back to diffuse the situation. That sonofbitch turned the machine on for the customer. If it is store policy to shut down the dept at 9 then fucking back me up when I tell that to a customer. Don’t make me look like a dick for following YOUR rules.
Last one, I promise. I processed a check from somebody for over $100. The next week I am called into the manager’s office. This guy went to all the CVS stores in the area and wrote checks for big purchases like this. Every single check bounced or was fraudulent or some such. I was written up for failing to have the manager authorize the over $100 check, a policy I was never informed of…
reddittrees2 5 points 6 years ago
Used to work for Circuit City conning people into spending their money on bullshit Monster products and high end TV’s. A small selection of stuff:
Woman’s kid pukes all over my department, woman just takes her kids and walks away, like it never even happened.
Went into the back one day and the second I opened the door I could smell a stench worse then death. Went in the men’s room and found out that someone had clogged a toilet, and someone else had used it anyway. Laying down paper towels in the bottom, and then leaving a great big pile of shit on top. No water in the bowl. I’m so glad I had nothing to do with cleaning that up.
People would try to return things that obviously weren’t returnable all the time. People would throw things at cashiers when they didn’t get their way.
I had one guy who asked me about a record player that had been there since before I was hired and we were selling it anyway. I told him how long it had probably been there and that it was broken. He asked if I could give it to him for free. When I said no, the price should be on a tag next to it he freaked the fuck out on me.
Black Friday was a fucking nightmare. We worked 3AM to 4PM shifts. People were utterly insane, the store was a fucking mess beyond recognition at the end of the day. If I had to stay and clean that up I would have killed someone. I smoked the biggest doobie ever on break that day and it was the only way I made it through the day.
People are pigs. We’d find half eaten food all the time, almost empty soda bottles stashed behind products and in random places on the floor. I can’t tell you how many times I found old disgusting moldy food.
Stuff like OP is talking about? Every single I got chewed out because I couldn’t take a few hundred dollars off the sticker price of a TV. People thought they were shopping for a used car. We were encouraged as hell to push Monster products because they have high GM, and people complained when the cheapest cables in the store were $40. I told them to check the internet.
People would call in all the time, almost every day, and be like “Well I’m looking for a TV but I don’t know what I want, what do you have?” When I’ve literally got a wall of 40 different TV sets behind me.
The retail world is fucking disgusting, people in general are slobby, sloppy, disgusting, messy creatures, who will do just about anything they can to save a few bucks. I had one guy literally beg me to give him $50 off a $2500 TV. Anything to feel like they’re getting a deal.
I reflect on my time with Circuit City as some of the worst, most disgusting, horrid, insightful, educational times of my life when it comes to how people really are, the majority of people. I left when the company finally went belly up, and despite being unemployed since I’ve never considered working for a big box retailer again. I know people will call me an idiot for not taking whatever job I can find, but it’s just not worth going insane for a paycheck to me.
Dear crazy couponers, no I do not mean the polite and respectful people. Nor is this for the sweet older people who rely on coupons to make ends meet. No you guys are alright. In fact, we actually tend to like you and have no problem helping you or answering questions.
However, if you are the type of couponer who arrives half an hour before the store opens binder in hand and demands to be let in early then this is for you. Maybe you were raised by animals, or perhaps your parents just were too lazy to inform you that you are not the only one in the world. We dread your presence, not because you are going to hold up our lines and put us behind. Instead, we dread your coming because we know that means you are going to be a complete bitch about every single thing. For instance, I would like to share what you all do to piss us off.
Using photocopied coupons. Each coupon you print from home will have a unique number under the barcode. We tell you multiple times that scanning a coupon and copying it is a crime and that we are not taking them and yet you still return every week and try to do it all over again. Hell, now we keep both copies of the coupons and tell you we are not using either one, and yet you still try to plead innocence. Bullshit THIS IS THEFT!
Using multiple reward cards. This really pisses us off. If an offer is one per household your damned right that we are going to limit your ass. Yet you still complain and occasionally call corporate. We seriously hate you!
Opening a “store” out of your house. We see this quite often on Craigslist, and loss prevention is keeping tabs on you. This really wouldn’t be a problem if you were not putting in your ads that they can return the stuff they buy from you to our store for cash. No receipt means no cash!
Returning couponed items without a receipt. Look we know you, we may not have sold the item to you but we know for a fact you did not pay full price. So we will continue to refuse the return without the receipt or we will call up other stores to look up the receipt to ensure we do not give you more than your lying ass paid.
To all the crazy couponers out there, my message to you is simple. We hate you. We are cracking down, and we are even turning in those using photocopied coupons for fraud to the police department. Knowingly using falsified of copied coupons is a form of fraud. You are actually stealing money, because we are not reimbursed for any coupons that have already been redeemed. If you are one of these people I really urge you to reevaluate your life as you are no better than a shoplifter. Go fuck yourselves!
* I apologize for the delays and retracted stories. I am trying to balance my college life, work, this, and my stock portfolio and it all has been a bit much. I am trying to find a balance and I think the best medium for me is to move stories to Wednesdays, as that is my day off.
After what will likely go down as one of the longest months of my life I can now say that we are in our new home. We closed on Monday morning, and this whole process of moving (especially the haggling) has really gotten me to think about all the customers I experience at work that tend to be particularly difficult.
One of those customers is a middle-aged Latin American woman who always comes in with an umbrella. I guess this woman does not understand that buying cereal and cold medicine is not like going to an estate sale or buying a car. As a store we have set prices, we cannot haggle with you. I swear this woman should have been featured on one of those ‘Extreme Cheapskate’ television shows that were so popular a few years back. She is the type of woman who demands we reduce the price is the packaging is ever so slightly scratched, or demand that we match the price of Walmart or some other competitor.
I as well as another manager have had to explain to her multiple times that we cannot simply change the price to please her, still every week she comes in and tries.
Another type of problem customer I encounter quite often are the ones who insist you break policy or they are going to (Insert competitor here). I seriously get this at least once or twice a week. In fact just last week before starting my vacation I had a customer come in after the pharmacy was closed and demand that I open it to get her prescription because she “called and told them she would be late” I tried to explain to her that the only people with keys or alarm codes to the pharmacy were the pharmacists, and not even the store manager could get in after hours. Yet the bitch was still insisting that I was lying to her and that I just did not want to help her.
She ended up leaving the store a few minutes later knocking stuff off the shelves as she left proclaiming that she was never coming back and was going to Walgreens instead. Me being my snarky pissed off self immediately yelled back that she would have to wait until tomorrow anyway because our store would have to transfer the prescription. Yeah, I can be sassy too.
I seriously think that these self-entitled asshole customers thing that we are going to drop everything and say “absolutely, your business is vital to us and we would love to break policy in order to make you happy.” In reality, everyone who works in retail that has dealt with a customer like this has likely had the same thought. “Yeah get the hell out of here, like your piddly ass is going to make or break this store. Go screw yourself, and goodbye.”
I must say sitting in my new house, is quite nice. Now that everything is back on track content scheduling should go back to normal on 10/03/2016